So Saturday afternoon I was going to get a bite to eat at a restaurant before I went to the UFC card here in Albuquerque. I got there with my dad and we met a couple of friends, later on a couple more people joined us. After being there for about an hour, a group of four guys come and sits next to us. The seating area is a big long booth with enough room for about three separate parties.
The service was beyond shit. We had to go to the bar to get our drink order placed, they completely forgot to place an order for one of the entrees, and the waitress was nowhere to be found for most of it.
The time comes where we really have to get going to make the first fight. I ask for my check. Pay it, and wait for everyone else to settle up. As it turns out, the four guys that sat next to us skipped out on the check. The waitress and manager were obviously pissed but whatever, I didn't have anything to do with these guys so we leave.
Monday I check my account and see that they charged my credit card for $75 when my bill was $16. I call and the manager says that it's no big deal and that it should fall off soon. Yesterday I check it again and see that it's now been processed for $100. Call to see what the deal is, I get the run around and am told that they'll look into it. Still no word back so I call again and I get told that they charged my card for the entire area, including the guys that skipped out on their bill because I was with them.
At this point it's my word against theirs. I've filed a dispute with my credit card company but is there any more I can do if they flat out refuse to refund me my money? As far as I'm concerned this is theft and I'm considering filing a police report.
Cliffs:
-Went to eat
-Shit service
-My bill was $16
-I paid
-Guys I didn't know sitting next to us bailed on their check
-I'm stuck with a $100 charge because they claim I was with them
-Filed dispute with credit card company
Any advice on how to handle this? Are they allowed to do this?
The service was beyond shit. We had to go to the bar to get our drink order placed, they completely forgot to place an order for one of the entrees, and the waitress was nowhere to be found for most of it.
The time comes where we really have to get going to make the first fight. I ask for my check. Pay it, and wait for everyone else to settle up. As it turns out, the four guys that sat next to us skipped out on the check. The waitress and manager were obviously pissed but whatever, I didn't have anything to do with these guys so we leave.
Monday I check my account and see that they charged my credit card for $75 when my bill was $16. I call and the manager says that it's no big deal and that it should fall off soon. Yesterday I check it again and see that it's now been processed for $100. Call to see what the deal is, I get the run around and am told that they'll look into it. Still no word back so I call again and I get told that they charged my card for the entire area, including the guys that skipped out on their bill because I was with them.
At this point it's my word against theirs. I've filed a dispute with my credit card company but is there any more I can do if they flat out refuse to refund me my money? As far as I'm concerned this is theft and I'm considering filing a police report.
Cliffs:
-Went to eat
-Shit service
-My bill was $16
-I paid
-Guys I didn't know sitting next to us bailed on their check
-I'm stuck with a $100 charge because they claim I was with them
-Filed dispute with credit card company
Any advice on how to handle this? Are they allowed to do this?